Starbucks' non-fat miso is my favorite morning beverage (I have no idea why it's called a miso--it has nothing to do with miso soup. Plus, everywhere else the drink is called a cafe au lait). [Jan. 5 update: someone explained that it's actually called a "misto," the Italian word for "mixed".]
Anyway, I overheard a barista talking with another customer while I waited for my misto on New Year's Eve. The customer commented that she came to Starbucks on Christmas day and was surprised the store had been so busy. "Maybe it's because there are so many people here from other cultures--cultures that don't celebrate Christmas." (Not that there's anything wrong to going to Starbucks on Christmas even if you do celebrate it--I did :) ).
The Barista agreed and added "It's good people come in. You know, there're a lot of suicides around the holidays. It's better people come here than stay at home."
Next he called my name because my drink was ready. And as I approached the counter to grab my miso he looked into my eyes and said "Happy New Year. Have a great day." He said it in a way that was more engaging that the normal exchange between employees and customers. His eyes said he cared and they gave me the impression that I could remain and talk to him if I needed someone to listen. His friendliness wasn't over the top or creepy. It was genuine and uplifting.
I got the impression that his behavior was tied to his prior comment about suicide--he wanted to touch every life and every path he crossed during the holidays. He was attuned to the pain that the holidays bring to some people, but still able to spread the joy that's at the heart of the season. Most of all, he was aware of the impact he could have on his customers. And he knew that, in rare instances, his kindness could be lifesaving.
To someone suffering from depression, that outreach, resulting in a very real and genuine positive interaction, is a much needed moment of recognition that warms the soul enough to survive the cold and sometimes unrelenting loneliness of the winter holidays.
This man epitomized the holiday spirit. He didn't have much--being a barista is a pretty low-paying job--but he offered his customers what he could, and it was no doubt more valuable than money to some.
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